Wick & Thorne
Terms & Ordering Policy
Last updated September 14, 2026
Thank you for choosing Wick & Thorne. Here is what to expect when requesting our hand-poured candles.
Order requests and availability
Submitting the online form sends us an order request. Your order is not final until Wick & Thorne confirms availability and fulfillment details. Candles, fragrances, vessels, materials and quantities are subject to availability. We will contact you if an adjustment or substitution needs to be discussed.
Handmade products
Our candles are hand-poured in small batches. Minor variations in appearance, color, finish and other handmade characteristics may occur and do not necessarily indicate a defect.
Pricing and payment
The site displays current product prices. Delivery and shipping costs are not calculated automatically; any applicable costs are confirmed with you before fulfillment. This website does not collect payment-card information. Payment arrangements are confirmed separately by Wick & Thorne.
Pickup, delivery and shipping
Local pickup: Pickup details are arranged when your order is confirmed.
Local delivery: Available within the San Diego area, with details confirmed with your order.
Shipping: For orders outside the San Diego area, shipping availability and cost are confirmed before fulfillment. Selecting shipping is a preference, not a guarantee of shipping availability.
Changes or cancellations
Please contact us promptly if you need to change or cancel a request. What we can accommodate may depend on whether production or material commitments have already begun. We will discuss the available options with you.
Candle care
Follow the safety and use instructions supplied with your candle each time you burn it.
Contact us
For order questions or concerns, email handmade@wick-and-thorne.com.