Wick & Thorne
Privacy Policy
Last updated September 14, 2026
This policy explains how Wick & Thorne handles information provided through our candle ordering website.
Information you provide
When you submit an order request, we collect your name, mobile phone number, email address, candle and fragrance selections, quantities, fulfillment preference, and any optional notes or special instructions you provide. Please avoid including sensitive information in your notes. This website does not collect payment-card information.
How we use it
We use this information to respond to and process order requests, discuss availability, arrange pickup, delivery or shipping, provide customer service, and maintain appropriate business and order records. The site stores your submitted request and sends an owner notification and a customer confirmation.
Service providers and sharing
We use service providers for website hosting, order storage, and email delivery. They process information needed to provide those services. When arranging fulfillment, relevant details may also be shared with a delivery or shipping provider. We may disclose information when required by law or to address fraud or security concerns.
Retention and security
We retain order and related communications as reasonably needed to fulfill requests, provide support, and meet business recordkeeping or legal obligations. We use reasonable safeguards to protect information, but no online service can guarantee complete security.
Your questions and requests
To ask about your information or request access, correction or deletion, email handmade@wick-and-thorne.com. We may need to verify your identity. Some records may need to be retained for business or legal reasons.
Policy updates
We may update this policy as our practices change. Updates will appear on this page with a revised date.